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General Manager (0241)

Are you an experienced General Manager looking for a new opportunity to make a difference in people’s lives every day?

Audley Group has been a pioneer in the provision of aspirational housing with care for more than 20 years. At our retirement villages, property owners live independent lives in wonderful environments with purpose-built apartments, swimming pools, bars, restaurants and health studios. They access care support when they need it. It doesn’t look or feel anything like a care home.

Today Audley Group has 19 villages around the UK, both wholly owned and in joint ventures, 14 open and 5 under development. We employ more than 800 people and continue to lead the market as we grow our business, and evolve the properties, facilities and services that we provide.

This role of General Manager will be based at the first of our new Mayfield villages to open in Watford in the Winter of 2022. We are looking for the General Manager to join the team in the Spring, as our first operational team member to prepare the village ready for opening.

The General Manager will initially work alongside the commissioning manager to ensure all milestones on the pre-opening timeline are completed to the Mayfield Standard, on time and within budget.

The General Manager will responsible for the delivery of exceptional customer service to Mayfield property owners and external customers visiting on site.  They are responsible for the leadership of the village team including recruitment, development and engagement so they can deliver our care and hospitality services, ultimately to drive the commercial profitability of the village.

The role will lead up to 60 team members via Heads of Departments with the Operations, F&B, Care, Leisure Club and maintenance teams.

Principal Accountabilities and Responsibilities:

  • Responsibility for managing the pre- opening village timeline.
  • People leadership through a ‘Heads of’ team, managing up to 60 employees. Engagement and Communications will be one of your key KPI’s as a measure of success.
  • People leadership and management includes the full end to end accountability for the entire village team: hiring, on-boarding, coaching and developing high performing teams that deliver high levels of engagement and customer service to our owners
  • You have the ultimate responsibility for the commercial success of the village, having full accountability for the achievement of profit targets, with freedom to achieve these targets.
  • Ensuring the delivery of an exceptional service to owners and external customers within the estate, F&B, Leisure Club and Care. You won’t accept complacency and substandard service levels.
  • Maintain a visible and high-profile presence within the village through engagement with owners through ‘Owner Forum’s to drive a collaborative approach and continually improve both the estate and the services owners and visitors receive.
  • Manage health, safety and other risk activities across all Village Activities.
  • Working closely with the Group Marketing Team to promote activities to owners onsite but also to external customers in the community, promoting the village, actively participating in network events and supporting these on occasions from within the village to improve relations and generate business opportunities.
  • Responsible for the maintenance of all Accounts, HR, Care and epos systems.

Key Skills & Requirements

  • Experience of delivering a premium or luxury hospitality service, with an eye for detail to identify areas for improvement and manage people to high standards of service.
  • Experience of commissioning a new property within a Hospitality or Care setting.
  • Experience of leading continuous improvement to deliver exceptional service. You will help the teams within the business to work together to achieve their common goals.
  • Experience of dealing with customers who have high expectations in terms of services on offer. You will understand how to consult with them over the services that they would find beneficial but also how to resolve any issues. 
  • Commercial awareness with strong strategic & financial perspectives. Previous experience of P & L responsibility and achieving profit targets, including business planning, cash flow forecasting, budget control, and profit/revenue forecasting.
  • Experience with a variety of HR and Accounts Systems including BMS or Property Management Systems.
  • The ability to demonstrate effective communication to deliver exceptional service for owners and customers.
  • The ability to balance conflicting priorities, workloads and demands from team members but also owners.
  • Knowledge and experience of legislative requirements such as COSHH, Fire Safety, Food safety, Health & Safety, and Safeguarding of our owners
  • Experience of developing a high compliance culture that is CQC and Safeguarding intelligent is desirable
  • People management – Experience of engaging & managing teams through Heads of Department, running business reviews and influencing employees to improve their performance.
  • Recruitment – Your success will be defined by your team so the ability to recruit and build an exceptional team will be key to your role.
  • Prepare business presentations to share commercial action plan for each quarter – presenting to Operations Directors and Group Directors.

Other

  • To reflect the organisation values through your behaviour every day.

Benefits

  • Competitive salary with bonus incentive plan
  • Company pension scheme, with a 5% company contribution
  • 33 days holiday (inclusive bank holidays)
  • Bupa Private Medical
  • Free membership to our Healthcare Cash Plan Scheme
  • Life Assurance
  • 50% discount on food and drinks at all of our restaurants nationwide
  • Guest suites at staff rates at all of our luxury villages nationwide
  • Excellent learning and development opportunities
  • Free membership to our employee discount portal with access to discounts at all major retailers.

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 

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  • Salary:
    Competitive salary with company bonus and healthcare cash plan
  • Rate:
    Annual Salary
  • Function:
    General Management
  • Contract Type:
    Full Time
  • Location:
    Mayfield Watford
 
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