Job description


Care Branch Manager (0242)

We have an exciting opportunity for an experienced Care Branch Manager to join us and open our new Mayfield Village in Watford, ready for our first owners to move in the Autumn of 2022.

Audley Group has been a pioneer in the provision of aspirational housing with care for more than 20 years. We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

Role Purpose

We have two types of customers at Mayfield Care:

  • Owners living in our retirement villages who permanently reside on site within their own private homes.
  • Private paying and local authority customers who live within the local community of our villages in their own homes.

The Care Branch Manager is responsible for the delivery of exceptional care services to the owners of Mayfield properties, but more widely into the local community.  Ultimately, delivering exceptional experiences to our customers that not only care for them medically, but give enriching moments to their lives.  Working closely with the General Manager and Marketing team, the role holder is responsible for the financial delivery of revenue, new business and profit targets and  to ultimately grow the care branch services. 

Principal Accountabilities and Responsibilities

  • Registered with CQC as the registered manager and owner of the care branch.
  • Responsible for the development, growth and operational performance of the branch, ensuring the business growth is sustainable in line with the agreed revenue, profit and KPI targets.
  • Working closely with the Marketing team in order to market your services and ensure up to date collateral to share at local events.
  • Develop and manage relationships with customers and their families to increase the care business. To promote and enable specialist care packages, such as dementia support to encourage business performance and reputation for excellence and specialists in care including palliative care.
  • Network with third parties to build relationships that are key to the promotion and marketing of Mayfield brand and the care branch services.
  • Build and foster positive relationships with all our internal owners, whether current care customers or not.
  • Ensure all activities are fully compliant and conform with the requirements of CQC and safeguarding policies and procedures. The required standards are reflected in the Mayfield policies and the responsibility is extended to include the communication, availability, understanding and all adhered to.
  • Recruitment and leadership of a care branch team, ensuring high levels of engagement and motivation and the delivery of an exceptional service to our customers.
  • Ensure that staffing levels are sufficiently managed for current and growth of the care branch. To fulfil all line management responsibilities including recruitment, scheduling, learning and development, performance management, coaching, payroll, invoicing and any other related responsibility.
  • Responsible for the on-call rota ensuring that the budgeting is covered outside of office hours.
  • Ensure that all administrative systems are monitored and kept up to date (care and non-care related).
  • Attend regional meetings and workshops as required.

Key Skills & Requirements

  • Level 5 in Health and Social care is desirable and /or a degree within Social Care.
  • Worked in line with CQC regulations
  • Previous experience within Domiciliary Health Care
  • Experience of manpower resource planning, rota management, providing learning opportunities and completing relevant administration to support people management activities.
  • Evidence of working in a commercial environment which includes budget management, marketing and business development, driving compliance and measuring quality.
  • Understanding of Safeguarding, health and safety and data protection laws to protect customers
  • Act as a role model through impeccable customer, owner and team members service
  • Commitment to continually update knowledge and personal development


  • To reflect the organisation values through your behaviour everyday
  • Full clean driving license with the ability to be mobile and travel in a timely fashion to our customers in the community.

What we can offer you:

  • Competitive salary with annual Bonus scheme
  • Company pension scheme, with a 5% company contribution
  • 25 days holiday (plus bank holidays)
  • Life Assurance up to the value of 3 x Salary
  • 50% discount on food and drinks at all of our restaurants nationwide
  • Guest suites at staff rates at all of our luxury villages nationwide
  • Excellent learning and development opportunities
  • Free membership to our employee discount portal with access to discounts at all major retailers.
  • Free membership to our Healthcare Cash Plan Scheme
  • Refer a friend bonus scheme
  • Free uniform and a lot more…

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 


  • Salary:
    Competitive with annual bonus
  • Rate:
    Annual Salary
  • Function:
  • Contract Type:
    Full Time
  • Location:
    Mayfield Watford
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